FAQ
- What skin types are VÉLORÉ products suitable for?
Our products are formulated for all skin types, including sensitive, dry, oily, and combination skin. Specific recommendations are available in each product description to help you choose the best fit for your needs.
- What is the shelf life of your products?
Our skincare products have a shelf life of 12-24 months when unopened. Once opened, we recommend using them within 6-12 months for maximum efficacy.
- Can I use multiple VÉLORÉ products together?
Absolutely! Our products are designed to work synergistically. For a complete routine, cleanse with our Foaming Oil Cleanser, apply Snail Mucin serum, and finish with Eye Elixir and Crème Riche.
- Are your products safe to use during pregnancy?
Our products are made with gentle, non-toxic ingredients, but we recommend consulting your healthcare provider before using any new skincare products during pregnancy.
- How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this link to track your order's delivery status.
- What is your return policy?
We accept returns within 30 days of purchase. Products must be unused and in their original packaging. For more details, visit our Return Policy page.
- How do I contact customer service?
You can reach our customer service team via email at contact@veloreskincare.com or through the contact form on our website. Our hours of operation are as usual US working hours.
- Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been processed, changes or cancellations may not be possible.
- What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us immediately with your order number and a photo of the item. We will arrange for a replacement as quickly as possible.
- Do you offer international shipping?
Currently, we only ship within the United States. We are exploring options for international shipping in the future, so stay tuned!
- Can I subscribe to receive products regularly?
Yes, we offer a Subscribe & Save option that allows you to receive your favorite products on a regular basis with a discount. You can manage your subscription through your account on our website.
- What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods as indicated at checkout. Your payment information is securely processed, and we do not store your credit card details.
- Is there a reward program for loyal customers?
Not availabe at this moment, we have a future plan for rewards program where you can earn points for purchases, referrals, and more.
- Can I find your products in physical stores?
Currently, our products are only available through our website. This allows us to maintain the highest quality and freshness for your skincare routine.